Residents in Beijing are now enjoying thoughtful public services as wide use of data analyzing technologies helps the metropolis launch targeted efforts to address some of the most urgent public concerns.

This winter the resident service hotline center in Beijing recorded a noticeable drop in the received complaints on heating supply.
The improvement is credited to the proactive efforts made by the city's heat supply sector starting from summer. The previous complaint records provided by the hotline center help the heat companies conduct early repairs on Beijing's heating systems.
"We have been actively pushing forward works like cleaning and checking the pipes. We received 61 percent less complaints compared with the same period last year," said Zhao Mengqi, vice director of the Balizhuang Center of Beijing Jingneng Thermal Company Limited.
Big data is also helping Beijing in organizing targeted efforts to address some of the biggest concerns of its residents like limited parking lots and installing elevators in old residential buildings.
"By analyzing a great number of data generated from our residents' complaints we can make a lot of reports, forecasts and research, which can later be handed over to the municipal Party committee and the municipal government to help the officials make scientific decisions," said Meng Tianguang, professor of the school of social sciences of Tsinghua University.
To address residents' biggest concerns high on the agenda, the government service bureau in Beijing has also improved its efficiency with an AI system being put into use.
"Next year, we will work more proactively, focusing on the 13 biggest concerns of our residents including the medical service and prepaid consumption," said Shen binhua, director of the Beijing Municipal Administration and Data Management Bureau.